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Faq

What is your return policy?
We have a hassle-free 7 -day return policy. If you are not satisfied with your purchase, you can return the item for a full refund or exchange, provided it's in its original condition and packaging.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary based on the destination.
What payment methods do you accept?

We accept major credit cards (M-pesa, Visa, MasterCard, American Express) and PayPal for 

secure and convenient payments.

Are my personal and payment details secure?
Yes, we take data security seriously. We use industry-standard encryption protocols and adhere to strict security measures to protect your personal and payment information.
Can I change the shipping address for my order?

If you need to change the shipping address, please contact our customer support as soon as possible. We'll do our best to update the information, but changes may not be possible once the order is shipped.

Do you offer gift-wrapping services?

Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary based on the destination.

Is it necessary to create an account to make a purchase?

While creating an account provides a more streamlined shopping experience, you can also make a purchase as a guest without registering.

What if my package is lost or damaged during transit?

 In the rare event of loss or damage during shipping, please contact our customer support immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.

Do you offer discounts or promotions?

Yes, we regularly run promotions and discounts. You can subscribe to our newsletter or follow us on social media to stay updated on the latest offers.

Can I cancel or modify my order after it's placed?
We strive to process orders quickly, but if you need to make changes, please contact our customer support as soon as possible. We'll do our best to assist you, but once an order is shipped, we may not be able to make changes.

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